I am pleased to announce that AIIM's new white paper, "Systems of Engagement and the Future of Enterprise IT" is now available at http://www.aiim.org/futurehistory . This white paper describes the current state of enterprise IT vs. the increasing consumerization of technology as reflected in the ubiquity of mobile devices and the surge in usage of commercial social technologies like Facebook and Twitter. As the white paper notes, "Why aren't the applications that are critical to any organization as easy to implement as an app on an Android device or the iPhone?